Privacy Policy

Last Updated: May 28, 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our store or make a purchase. By using our website, you agree to the practices described in this policy.

As we operate under Polish law, this policy complies with the General Data Protection Regulation (GDPR) (EU 2016/679) and applicable Polish data protection legislation.

2. Data Controller

The data controller responsible for your personal data is the store operator, reachable at: buddypawz.store@gmail.com

3. What Data We Collect

We collect only the minimum personal data necessary to process and fulfill your order:

• Name — to address your shipment

• Delivery address — to dispatch your parcel

• Email address — to send order confirmation and shipping updates

• Phone number — required by some carriers for delivery

We do not collect behavioral data, browsing history, or any other information beyond what is strictly necessary to send your parcel.

4. How We Use Your Data

Your data is used exclusively to:

• Fulfill and dispatch your order

• Send you order confirmation and shipping updates

• Respond to customer service inquiries related to your order

We do not use your data for marketing, profiling, or any purpose unrelated to your order. We do not sell, rent, or share your data with any third party except shipping carriers and suppliers, and only to the extent required to deliver your parcel.

5. Legal Basis for Processing

We process your data on the following legal grounds under GDPR:

• Contract performance — to fulfill your order

• Legal obligation — to comply with tax and accounting requirements

• Legitimate interest — to prevent fraud and improve our services

• Consent — where you have explicitly opted in (e.g. marketing emails)

6. Data Sharing

Your data may be shared with:

• Shipping carriers and suppliers — solely to fulfill your order

• Payment processors — to handle transactions securely

• Hosting and platform providers — Shopify and related infrastructure

All third parties are required to handle your data in accordance with GDPR.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for 5 years in accordance with Polish accounting regulations.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data ("right to be forgotten")

• Restrict or object to processing

• Data portability — receive your data in a structured format

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at buddypawz.store@gmail.com. We will respond within 30 days.

9. Cookies

Our store uses cookies to maintain session state, remember your cart, and analyze site traffic. You may disable cookies in your browser settings, though this may affect site functionality.

10. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of internet transmission is 100% secure.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with a revised date. Continued use of the site constitutes acceptance of the updated policy.

12. Contact and Complaints

For any privacy-related questions or concerns, contact us at: buddypawz.store@gmail.com